1) PURPOSE The purpose of this document is to describe and focus on the commitments which this Company has made in order to inform and involve the Personnel in the process for the development of the actions considered to be key for achieving these commitments and to monitor and achieve continuous improvement and system effectiveness.
Following the analysis carried out by Management Review, the results of the internal audits and data analysis (deliveries, customer claims, corrective action), Management has been able to identify the maintenance of the company standards specified in the point below, identifying them as the starting point for continuous improvement.
3) “COMPANY STANDARD” QUALITY POLICY – Our Company considers quality management and maintenance and improvement, when possible, of the quality standards for the achievement and consolidation of the market objectives to be key, in order to improve the level of satisfaction of the needs and expectations of the significant Interested Parties (Customers, Owners, Employees, Suppliers, External parties of various kinds) and, in general, for a positive development of the company “system” overall.
To this end, the following elements / commitments are considered to be “COMPANY STANDARDS” and represent the essential framework of the entire quality system:
Thorough analysis of the technical – commercial needs of the customers in view of the consolidation and improvement over time of that partnership.
Compliance with the quality standards established in advance and, at the same time, improving them in line with the needs of the customers, in terms of cost, reliability and availability.
Providing the customers with the documentation require for immediate and full usage of the product or service supplied.
Assisting the customers at the post-sales level during the product life cycle, for rational and complete product usage.
Ensuring that the products and services supplied comply with the safety requirements and the normalisation and testing protocols, the legal specifications and national and international standards and regulations.
Involving the suppliers as an integral part of the Company in achieving the standards set, making them aware and responsible with a view to providing customers with a full all-encompassing guarantee.
Making all company functions and parties responsible in terms of the correct and responsible execution of their work.
Improving and rationalising the company informational system and information flows, with a view to fully understanding the requirements relating to the commitments made, making it possible to activate corrective action for or modification of requirements which are not valid or not possible.
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